Refund Policy

Pro payments are non-refundable. You can cancel whenever you like, and you keep Pro until the end of the period you have already paid for. Try the free plan first to check that the service works for your files.

Cancel from your PayPal account (Settings → Payments → Manage automatic payments). Cancelling stops future renewals; it does not refund the current monthly or yearly period, and Pro stays active until that period ends.

Consumers in the European Union and the United Kingdom normally have 14 days to withdraw from an online purchase. For digital services that start immediately, that right is lost once the service begins, provided the consumer expressly asked for it to start and acknowledged the loss of the right. You do this with the checkbox shown before payment, so the withdrawal right does not apply once your Pro subscription is active.

We refund in full, on request, if you were charged twice for the same period, if you were charged after your cancellation took effect, or if Pro was unavailable for most of a paid period because of a fault on our side. We also refund whenever the law of your country requires it.

The 24-hour pass is a single, non-refundable payment, except in the cases described above (for example, if you were charged twice, or if Pro was unavailable for most of the pass because of a fault on our side). There is nothing to cancel: the pass simply ends after 24 hours. A refunded pass stops giving Pro access immediately.

Email [email protected] within 30 days of the charge with the email address of your account and the PayPal transaction ID. We reply within 5 business days, and approved refunds are returned to the original PayPal payment method.